Returns, reprints and refunds

If something is wrong

If your item arrives damaged, defective or misprinted, email a photo of the problem and your order number to us within 30 days of delivery. We will arrange a free reprint or a refund. You do not need to send the item back.

Our mistakes and yours

If we print something differently from what you typed, we fix it free. If the text was misspelled in the order itself, we can reprint at our cost price; we will always email you first if something looks wrong before production.

Change of mind

Every item is made for one person, so we cannot accept returns for a change of mind or a wrong size choice.

Cancelling

You can cancel free until your order goes into production. Email us as soon as possible; once printing starts we cannot stop it.

Lost parcels

If tracking shows no movement for 10 business days, contact us and we will open a claim with the carrier and send a replacement once it is confirmed lost.

*This policy is a draft awaiting the owner's final approval before checkout opens.*