Frequently asked questions
Who makes the products?
Printful, a print-on-demand company, prints, packs and ships every order. We design the products, check your personalization and handle customer service.
Can I order now?
Not yet. You can browse and save a bag on this device. Checkout opens when our payment account is live and our first test orders have arrived and been photographed.
How long does delivery take?
Printful's typical production time is 2 to 5 business days, and shipping is quoted separately on each product page: usually 4 to 7 days in the US.
What if something arrives damaged or misprinted?
Send us a photo within 30 days of delivery and we will arrange a free reprint or a refund. Because every item is made for you, we cannot accept change-of-mind returns.
Can I see a proof before printing?
We check every order before production and email you if anything looks wrong. A full design proof is available for team orders.
Do you ship outside the US and Canada?
Not yet. The UK and Australia need VAT and GST registration and delivery tests first.
Can I order 25 or more?
Yes. Our team pack is 25 logo mugs to one US address; ask for a quote on other items and quantities.
Are the product photos real?
Not yet. Most are Printful mockups, or our design placed on Printful's photo of the blank product, with a sample design. Unframed prints are shown as our own renders of the print file on a plain background. Photos of our own test orders will be added after they arrive.